Shipping policy

🚚 Shipping & COD Policy – HB Mart

Thank you for shopping with HB Mart. We are committed to delivering your order safely and on time.

📦 Order Processing Time

  • Orders are processed within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation message once your order has been shipped.

💵 Cash on Delivery (COD)

We offer Cash on Delivery (COD) all over Pakistan.

  • Payment will be collected in cash at the time of delivery.

  • Please keep the exact amount ready at delivery.

  • Our courier partner may contact you before delivery for confirmation.

  • Orders without confirmation call response may be automatically cancelled.

🚫 Fake Order Protection Policy

To maintain service quality and avoid fraudulent activities, HB Mart follows a strict verification process:

  • 📞 All COD orders are verified via confirmation call or WhatsApp message.

  • ❌ Orders not confirmed within 24 hours may be cancelled.

  • 🚫 Customers who repeatedly place fake or unconfirmed orders may be permanently blocked.

  • 📦 If a parcel is returned due to customer refusal without valid reason, future COD orders may not be accepted.

  • 🛑 HB Mart reserves the right to refuse service to anyone suspected of fraudulent activity.

This policy helps us keep prices low and service fast for genuine customers.

🚚 Shipping Time (Pakistan)

  • Standard Delivery: 2–5 business days

  • Remote areas: 3–7 business days

  • Delivery time may vary depending on your city and courier service.

💰 Shipping Charges

  • Shipping charges are calculated at checkout.

  • Free shipping may be offered during promotions.

📍 Order Tracking

  • Tracking number will be shared via SMS or WhatsApp once shipped.

  • Customers can track their parcel through the courier website.

📞 Contact Us

For any questions regarding your order:

📧 Email: hbmart5278@gmail.com
📱 WhatsApp: 03496160605